Europcar ADELAIDE CITY — Car Rental in Adelaide

Reviews of Europcar ADELAIDE CITY

• Lucas

  Added 2016.02.20

  Always rented cars with them. Last time I had to pickup a car at 5:30 pm ( online booking ) from North Terrace. I've finished work and took a taxi with my luggage. Rang the place at 5:22 pm and told the woman on the phone that I'm just around the corner ( King William st and Currie St traffic Lights ) and be there as soon as I can. She said that they will close at 5:30pm. But they accepted my booking at 5:30 pm to pickup the car and I didn't even know that they will close at 5:30. I was begging this lady to wait for a few minutes and I'm around the corner. But I got to the place at 5:33 pm the place was closed!!! There was another customer was so angry and he said he had to return a car at 5:30 and he got there well before the due time and it's closed and no one is even answering his call. When I called their customer service number, I was told to go to the airport... the staff at the airport branch were very helpful and even gave me a free upgrade. But I was delayed over an hour and I had to pay for a taxi and all the stress due the awful situation. I have rented cars from Europcar few times and recommended to many of my friends and family. But next time I'll be going to somewhere else. Awful experience. Wouldn't even deserve 1 star
• Cole

  Added 2015.10.15

  Great experience every time. I've rented cars here on many many occasions and have never experienced any issues with anything. Staff are always helpful and the cars are good. Even got a free weekend and a free upgrade.
• Luis

  Added 2015.07.13

  Collected the car with a statement "No Damage" on the Rental Agreement. Luckily I checked before driving away, as there are quite deep dents on front bumper both sides, which would definitely need to pay on that. After I went back the the staff, the lady just simply had a look and sign on the agreement... I understand this is my duty to check before drive away. But, isn't is the company's duty to ensure is car is OK, at least no obvious damages, before state with No Damage? Another things is the car return place(in Adelaide City) is hard to find and no clearly sign to direct people to the car park. I have to pull off somewhere to call the office, but no one answer.
• Owen

  Added 2014.02.22

  Terrible. vehicles advertised that are not available - contacting the central contact centre only results in them having to contact the local branch anyway to confirm and get back to you. Having used this group on multiple occasions I can say that unfortunately this bad experience is the standard.
• Emma

  Added 2013.06.15

  Good service