The Co Op Adelaide University — Book Store in Adelaide

Reviews of The Co Op Adelaide University

• Andrew

  Added 2016.06.07

  It's basically what you would expect from a university bookshop: overpriced. The worst part, however, was the rude staff. I went as a first year student looking for two textbooks and when the lady told me that they weren't in stock, I decided that I would buy them online. But the lady who served me kept pushing me to sign up for an annual 20 dollar membership. When I said "no thanks" she responded with "oh okay that's fine you just lose out on all the deals and money you get off, that's cool", in a really sarcastic way. That was on my first day of uni and I am never going back. I saved money and my time from being further made a fool of by buying on line.
• Jordan

  Added 2016.05.23

  You call and still no action . 4mths later order still not complete . hopeless service
• Jaden

  Added 2016.05.04

  Having read reviews below, I personally have had none of the issues experienced. Great new store, really friendly staff. I'm always keen on a decent price for some board games.
• Jordan

  Added 2016.03.22

  So dear co-op, this is reminder number 4 now. Please refund my money, send me a receipt of the action and please, please, please don't fire anyone.
• Sophia

  Added 2016.03.04

  I have requested that the manager (Christian) not fire anyone over this incident - he alluded to doing so on the phone back in November. The reason for this request is that I would not want any workplace to be afflicted with the staff I have had to deal with (don't worry May I wont state names publicly). I would not wish them on even the world’s most violent and reprehensible drug cartel. So please do the world a favour and keep all of those people in one room and removed from society.
• Samantha

  Added 2015.11.09

  If you want textbooks - or anything for that matter (including even something vaguely resembling customer service) - do not use the co-op. Just google the name of your book for a plethora of sites with faster shipping, better prices and staff who are not incapable of doing anything right. I doubt you could find worse than the co-op.
• Isabella

  Added 2015.04.25

  Perhaps there is Co-Op management issues at a broader level, but I have pretty high customer service standards and these guys at this store were great.
• Kyle

  Added 2015.03.15

  Helpful staff, though it helps to know what you are after in the first place.
• Dylan

  Added 2014.12.15

  I ordered a book through the co-op in early November. Only after I sent an enquiry for the order did they inform me the book was not available and that my order has been cancelled and refunded. Note the past tense. A week later I received a notification from Australia Post that a package had been shipped to my address and after checking my account I realised the co-op had not refunded my order. I asked them to rectify the mistake by contacting Australia Post to have the parcel returned and to refund my money. They ignored me until the book arrived on my doorstep. They were then happy to help, but only to say that the book is now my problem, not the co-op's, and that the onus is on me to return it for my money back. After some argument the customer service manager and I agreed to post the book back for a full refund in addition to $100 in store credit. The co-op have now had the book in their possession (they have even admitted they have it) for over 3 weeks. Despite 3 reminders I still have not received a refund. They ignored my request for a copy of the receipt of refund and have ignored my latest reminder also.